All enquiries will be replied to at my earliest convenience. Please appreciate that I have to book people in around other appointments and my family life so may not be able to get back to you straight away.
When enquiring about an appointment time you will need to confirm and pay your deposit within 6 hours from my first reply to your query as I cannot hold appointments from others wanting to book in.
A £20 deposit will be required at time of booking to secure an appointment.
Appointment times and lengths need to be strictly adhered to. Enough time is allowed between clients to clean and prepare for my next appointment.
Only one of the below discounts can be used at a time.
Discounts are subject to change at any time and are at the discretion of Balance and Serenity.
50% Discount - This is valid for either 30 or 60 minute treatments for new clients on their first treatment only.
20% Discount - This is valid for all blue light and defence card holders. This discount can only be used for yourself and not when purchasing vouchers or booking other people in. Your card will need to be presented for the discount to be applied.
15% Discount - This is valid for returning clients. This discount can only be used for yourself and not when purchasing vouchers or booking other people in.
Vouchers are sold in £10 denominations.
Vouchers need to be presented at time of paying for a treatment.
Vouchers will be treated as cash but cannot be exchanged for cash.
All vouchers have a 6 month expiry date from when purchased. One reminder will be sent to the purchaser if the voucher has not been used and is approaching the expiry date.
If a voucher is not entirely used for a single treatment the remaining balance will still be available to spend before the expiry date.
Any discounts will be applied at the end of a treatment and not when buying the voucher.
No discounts can be applied to the purchase of a voucher.
Copyright © 2024 Balance and Serenity - All Rights Reserved.
Powered by GoDaddy